Customer Service Support
The manner in which you offer support to your customers will tell them a lot about what you value and how important they are to your business.
Far too often we see service businesses with 24-48 hour email response that fail even to meet those extended timelines, leaving their clients feeling devalued and looking around for a more responsive service.
Another common situation is to find one main number and whoever answers the phone will try and help. That’s great when whoever answers isn’t busy doing their real job, but doesn’t ensure you will deliver a consistent level of client support across the board.
Finally, we all have experienced the automation of customer service that results in listening to endless calling trees only to leave a message after 10 minutes and never having your call returned.
How your business treats its customers will determine if they buy from you again or tell their friends to buy from you.