Customer Service Support

The manner in which you offer support to your customers will tell them a lot about what you value and how important they are to your business. 

Far too often we see service businesses with 24-48 hour email response that fail even to meet those extended timelines, leaving their clients feeling devalued and looking around for a more responsive service.

Another common situation is to find one main number and whoever answers the phone will try and help.  That’s great when whoever answers isn’t busy doing their real job, but doesn’t ensure you will deliver a consistent level of client support across the board.

Finally, we all have experienced the automation of customer service that results in listening to endless calling trees only to leave a message after 10 minutes and never having your call returned. 

How your business treats its customers will determine if they buy from you again or tell their friends to buy from you. 

Fractional Support When You Need It.

 

We offer fractional customer service support that will allow you to hire a U.S. native English speaking representative that can work a few hours a day or more to meet the needs of your inbound callers or email inquiries satisfactorily, which will dramatically improve client trust.

On average, it costs approximately five times more to attract a new customer to your business than it costs to retain an existing customer. That logic on its own should highlight the importance of providing excellent customer service.