The Problem You Face
You have a product and have successfully onboarded beta or paying users’ or subscribers but your churn rate is high and/or your user base isn’t growing. We will help you get back on track to grow with our Customer Journey Audit™️ which includes:
- Reviewing/Creating your customer journey map, to document exactly what you believe your customer user experience should be to be successful.
- Finding 3-6 use cases to document how an actual user uses the system to accomplish a particular goal.
- Define the features to be implemented and the resolution of any errors that may be encountered to bring users’ experience in alignment with the customer journey map.